Fixes for Bluetooth Keyboard not working

Fixes for Bluetooth Keyboard not working have been in the market for a long time now but are still a bit of a mess to work with. Many users have complained about various complications and issues related to the installation and configuration of a Bluetooth device which is why we are compiling this list of devices that may or may not work on your system (for Bluetooth).

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You might experience problems with your Bluetooth keyboard. Try the following troubleshooting steps to fix it:

  • Initiate changes in the Device Manager
  • Reinstall Bluetooth drivers
  • Stop and Start Bluetooth Support service
  • Bluetooth category in Power Management options
  • Upgrade to the latest Windows 10 update – 1803 version
  • Uncheck “Drivers for Keyboard, Mice etc (HID)” under Bluetooth Keyboard > Services tab in Control Panel
  • Rollback Bluetooth drivers to the old ones
  • Go back to the old System Restore point before you had problems
  • If it is a pairing problem, do it manually by entering the 8 digit pin code.
  • Better pair with an Android Mobile device first and then try the same thing on your PC
  • Check a different USB port for the receiver
  • Unplug the USB Bluetooth receiver and plug it in again

There are currently different versions of Windows 10, such as 1507 (the initial release), 1511, 1607, 1703, 1709, 1803. Some of them have nicknames like Anniversary Update, Creators Update and Quality Update.

The version of Windows 10 that you are running, 1511 is not the latest build out there. There have been several updates since now and based on the information above,

I am going to recommend installing the latest build. You may find that option as an “upgrade” or even a complete new install: it really depends on your situation and needs.

Bluetooth setting

Update Bluetooth Keyboard Drivers for Windows 10

When you’re transitioning from Win 7 or 8.1 to Win 10, one of the possible causes could be faulty drivers. This is easily remedied by opening Device Manager (link below) and examining the driver status of your Bluetooth device.

If there’s an exclamation mark next to your Bluetooth adaptor then it indicates a problem with either the adapter itself or a compatible driver for that device.

Device Manager

Most people have to work on computers that aren’t their own sometimes. You might have your own computer at home, but you might have to use other people’s computers such as at school or the office. Computer drivers are pieces of software that let your computer do its thing properly.

If another person has a Bluetooth keyboard that you want to use on your computer, you need to install the driver for it because otherwise, it won’t work right.

Search automatically for updated driver software

You can visit your PC manufacturer’s site (if applicable) and select the latest Bluetooth drivers available for download, then select the right OS and bit version. For example, Windows 10 is 32-bit or 64-bit.

If you want to download these drivers automatically, simply click on the 20 KB/s link above and it should ask you if you’d like to save the file. Then when prompted choose to open it, After that, it should automatically begin installing upon connection of your keyboard.

Top Fix to Solve Bluetooth KeyBoard not working in Windows 10

  1. Press the Win button and type Control Panel.
  2. Then press the option “Devices and Printers” or “Peripherals and Printers” whichever is available in your Windows 10 version.
  3. Select the “Bluetooth Keyboard” device and right-click it.
  4. From the pop-up window select Properties > Services.
  5. Tick the box that says “Drivers for keyboard, mouse etc; (HID)
  6. Click on the “Apply” and “OK” buttons.

Now the Bluetooth keyboard is successfully reconnected. You can see it in the device section as connected instead of paired.


Few other Fixes to do if this is not working

  1. Press the Win + R button and type “services. MSC”.
  2. This should open the Windows 10 services.
  3. In this, you will have two Bluetooth services.
  4. Bluetooth Support Service
  5. Bluetooth Handsfree Service.
  6. Make sure they are running and make their status type “Automatic”.

Bluetooth Handsfree Service.

USB Port Problems

Sometimes when there are too many USB devices connected to your PC/laptop, it may impact the Bluetooth keyboard or similar device. The maximum number of devices that can be connected via the USB ports is five (5), so try to remove some USB devices and see if you have a problem with your keyboard.

In order to solve this and make sure we have a constant connection, you might want to consider checking if the USB port is working correctly. There’s no guarantee that one USB port will work any better than another, but it can’t hurt to try it.

Check out the back of your computer for an inserted Bluetooth adapter or receiver (this rectangular-looking dongle). If you take this out, reboot the laptop and then reinsert it into a different USB port on the same or a new location on the computer and see if your keyboard connects successfully now.

Read also: Fix HDMI Output Problems in Windows 10

Check Power Setting Option

  1. Right-click the Start button and select “Device Manager“.
  2. In the list of devices, you can find the “Bluetooth Keyboard” device.
  3. Right-click it and select Properties > Power Management.
  4. In this, you can find your Keyboard. Right-click and select “Properties” from the context menu.
  5. Turn off the option “Allow the computer to turn off this device to save power“. Click OK.

For your Bluetooth keyboard to work with your Windows 10 PC, it should use one of the supported Bluetooth profiles. But generally, Win 10 supports Bluetooth version 4.1 and the following profiles.

  • Advanced Audio Distribution Profile (A2DP 1.2)
  • Audio/Video Remote Control Profile (AVRCP 1.3)
  • Bluetooth LE Generic Attribute (GATT) Client
  • Bluetooth LE Generic Attribute (GATT) Server
  • Dial-up Networking Profile (DUN 1.1)
  • Device ID Profile (DI 1.3)
  • Hands-Free Profile (HFP 1.6)
  • Hardcopy Cable Replacement Profile (HCRP 1.0)
  • HID over GATT Profile (HOGP 1.0)
  • Human Interface Device (HID 1.1)
  • Object Push Profile (OPP 1.1)
  • Personal Area Networking User Profile (PANU 1.0)
  • Serial Port Profile (SPP 1.2)

How to Connect your Bluetooth Keyboard on Windows 10?

  1. First, make sure you have a Bluetooth transceiver or in-built device to receive signals.
  2. Next, turn your Bluetooth keyboard using some “on” switch and make it discoverable.
  3. Next Start > Settings > Device > Bluetooth. Turn the “On” switch.
  4. Now add a device and select “Pair”.
  5. Now you may need to enter some passcodes to initially pair your PC and keyboard.
  6. Then follow any instructions if necessary.

Bluetooth Troubleshooter to the rescue

If you’re running Windows 10 Creators Update (1703), your version of Windows will present the dialogue shown above in the event that a user installs an incompatible application.

Start > Settings > Update and Security > Troubleshoot.

Under Fix problems with Windows, select Bluetooth > Run the troubleshooter. Let it process and fix errors automatically.


The Bluetooth Keyboard device doesn’t appear in Device Manager and is shown as an Unknown Device

We’ve run into instances when updating to Windows 10 caused issues with drivers and Bluetooth connections. One way we helped those affected get their devices working is by following these steps.

  1. In the Device Manager, find the Unknown device and right-click Properties.
  2. Select the Details tab.
  3. Select the Hardware Ids from the Property list.
  4. Find the hardware ID for the Bluetooth radio.
  5. The hardware ID typically looks like USB\VID_{ID}&PID_{ID}
  6. Copy that ID and search on the web.
  7. You should find the right driver on your Bluetooth hardware or PC manufacturer’s website.
  8. Download the driver compatible with Windows 10 and install it.

hardware ID

Bluetooth Device doesn’t appear and Unknown Device also doesn’t appear

In the Device Manager, you can select
View > Show hidden devices.
View > Devices by connection.

Sometimes, a Bluetooth hardware device may get “hijacked” by another driver that is installed on your computer. For example, this may happen when using older Bluetooth software that does not have any “filtering” mechanism to prevent installation under certain sub-devices like USB Root Hub.

This problem can be fixed by uninstalling the unknown driver, restarting your machine and then updating the Bluetooth driver back manually.

Update from Windows 10 1511 to 1703 or a similar version

If your keyboard isn’t working after updating to Windows 10 Creators Update, try pairing it again. Make sure that the keyboard supports Bluetooth 4.1 and is already capable of doing so before you continue.

If your keyboard isn’t working after updating to Windows 10 Creators Update, try pairing it again. Make sure that the keyboard supports Bluetooth 4.1 and is already capable of doing so before you continue.

Bluetooth Keyboard is paired but not working.

When your keyboard is working, you should see the status as Connected. When not in use, you will see Paired. For this you can remove the Bluetooth adapter or transceiver, reconnect and pair it again.

Incompatibility with Windows 10

Sometimes a BlueTooth keyboard like Microsoft Sculpt Mobile Keyboard may not be compatible with Windows 10. Once you check the compatibility list, make sure the keyboard is compatible before you buy it.

Bluetooth Keyboard not working after Windows 10 Creators Update

To type in the pin or password to unlock your device, you can use the on-screen keyboard that is located to the right of the lock-screen image.

You should be able to access it by swiping down from the top of the screen to display more controls and using your finger to scroll across until you reach a “Keyboard” icon. Clicking on this will bring up a keyboard for you to begin typing with.

1. You can disable the “Turn on fast startup (recommended)” to see if the Bluetooth keyboard is working.
2. Uninstall the “Touchpad” device software, if the keyboard is not working after the Creators update.
3. Switch off the “Filter Keys” in the Ease of Access settings.
4. Update the BIOS to fix the Keyboard problem.
5. Disable “Airplane” mode and enable “Bluetooth”.

Turn on fast startup (recommended)


Make sure Bluetooth is enabled on your PC.

You need to enable discovery mode on your computer in order for it to share its screen with Yoga. To do this, navigate to the Options tab, as you did above and ensure the following options are enabled.

1. Allow Bluetooth device to find this computer.
2. Allow Bluetooth devices to connect to this computer.

 Allow Bluetooth device
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In order to pair your Bluetooth, you’ll need to discover devices first. Make sure that the keyboard’s functionality is on and try pairing it by pressing the “+” button. To reconnect, you can either press the small button at the far right of the keyboard or click on Bluetooth again in Devices list and select it after the keys have paired.